Thank you for shopping at BRADA! We value your trust and strive to provide you with an exceptional shopping experience. Please read our refund policy carefully to understand your rights and responsibilities when it comes to returns and refunds for the women's clothes and accessories you have purchased from us through our dropshipping model.
1. 30-Day Satisfaction Guarantee: We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, you may return it within 30 days of receiving it for a full refund. Please note that the 30-day period starts from the date the product is delivered to your address.
2. Eligibility for Refund: To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as you received it. Items that show signs of wear or damage may not be eligible for a refund.
3. How to Initiate a Return: To initiate a return, please contact our customer support team at [customer_support@brada.com] within the 30-day period. Provide your order number, the name of the item you wish to return, and the reason for the return. Our team will guide you through the return process and provide you with the necessary instructions.
4. Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure that your return is received by us.
5. Refund Process: Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a reasonable timeframe.
6. Late or Missing Refunds: If you haven't received your refund within the expected time frame, please check your bank account or contact your credit card company. If the issue persists, please contact us at [customer_support@brada.com], and we will assist you in resolving the matter.
7. Non-Refundable Items: Certain items are non-refundable, including gift cards and downloadable products.
8. Changes to This Policy: We reserve the right to update or modify our refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns regarding our refund policy, please contact our customer support team at [customer_support@brada.com].
Thank you for choosing BRADA. We appreciate your business!